Prices: FAQs

What is the difference between NHS & private treatment?

In general, NHS treatments provide only what is necessary for the health of teeth and gums. However, private treatments not only address essential needs but also offer a wide range of other treatments, e.g. cosmetic dental treatment, etc.

Who is entitled to NHS treatment?

People who ordinarily reside in the UK and have a National Insurance Number.

Who is entitled to free NHS treatment?

You do not have to pay for NHS dental care services if you are:

Under 18, or under 19 and in full-time education
Pregnant or have had a baby in the last 12 months
Being treated in an NHS hospital and your treatment is carried out by the hospital dentist (however, you may have to pay for any dentures or bridges.)
Receiving low-income benefits, or you are under 20 and a dependant of someone receiving low-income benefits

Low-Income Benefits

You are entitled to free NHS dental treatment if you or your spouse (including civil partner) receive:

Income Support
Income-related Employment and Support Allowance
Income-based Jobseeker's Allowance
Pension Credit Guarantee Credit
Universal Credit (in certain circumstances)

Certificates to Help with Health Costs

You can receive free NHS dental treatment if you are entitled to or named on:

A valid NHS tax credit exemption certificate
A valid HC2 certificate (which is available for those on a low income)
A valid maternity exemption certificate

Booking, Refunds & Cancellation Policy

The Kennington Surgery maintains a strict 48-hour cancellation policy for all treatments. It is important that patients read the policy below.

Bookings cancelled with 48~24 hours' notice can be rebooked and the deposit will be carried over to the new booking with no cancellation fees applicable however, no refunds will be given.

Bookings cancelled with less than 24 hours' notice will lose the deposit and upon re-booking a new deposit would need to be paid.

If a cancellation is made with less than 24 hours notice prior to the appointment time and no deposit has been taken, we reserve the right to charge a 25% cancellation fee based on the cost of the treatment booked.

Unfortunately, if you fail to attend or cancel with short notice on two consecutive occasions, we can NOT offer any more appointments due to wasted appointment times and practice resources.

Deposits are approximately 25% of the treatment price.

If you need to cancel or re-book your appointment, please contact 020 7735 4579 immediately to avoid charges.

Refund Policy

Please note that we do NOT offer refunds on any aesthetic treatments.